In the past, you would go to the bank branch with a large folder of papers, request an appointment to receive attention from an executive, who would check that all the documents were in order and, if everything was correct, you would formalize the credit application with your signature. Then it offered you a response time in which they would decide whether or not you were subject to credit

Based on the information provided, the bank (not the customer service executive, but all areas related to risk analysis), reviewed your credit behavior, your history as a customer of that bank, your credit bureau, if necessary, it went to verify your business, etc. This process could take weeks, as many areas of the bank were involved in the different processes.

In the end, if you were lucky enough to get the credit, perhaps the opportunity had passed (tenders, sales season like hotsale, payment terms for raw material suppliers, payroll).