Customer service is one of the fundamental parts of companies, so it must be given the importance that it deserves, it is so much so that success in sales plays a fundamental role.
Here are five basic rules that you must follow in your company’s customer service:
Rule # 1: keep everything you promise
When promising something, make sure that you can comply with what was agreed. Trying to attract or retain a customer through deception is not recommended.
Rule # 2: give the customer more than they expect
Study your client and their needs very well. That way, you can develop strategies to offer much more than what he expects.
Rule # 3: a dissatisfied employee generates dissatisfied customers
It is essential that your internal clients (employees) are satisfied and satisfied with their work since a good work environment is reflected in dealing with your external clients.
Rule # 4: no matter how good the customer service is, there is always room for improvement
Continuous improvement should be a golden rule in your company. In this way, your business will continue to achieve higher levels of quality in all areas, including customer service.
Rule # 5: customer satisfaction is teamwork
Satisfying the customer should be the task of all the members that make up the company. Make sure it’s a team effort.